Air Canada Tokyo Office

Through its Tokyo city office and its flights at Haneda and Narita airports, Air Canada Tokyo Office assists Japanese travelers. Corporate accounts, tickets, itinerary changes, and Aeroplan redemptions in French, English, and Japanese are all handled at the city office located in the center of Tokyo. At Narita, travelers can take advantage of self-service kiosks, check-in counters, Fast Track security, and the Maple Leaf Lounge, which is near Gate 62 and provides workstations, restrooms, and Japanese and Canadian cuisine. Haneda has quicker check-in, a business-class lounge with light meals and matcha, and TSA PreCheck equivalence. Duty-free shopping, free Wi-Fi, charging stations, and family and accessibility services are also available at both terminals. Air Canada's flights from Toronto and other cities provide easy access to Tokyo's urban center.

Air Canada's services in Tokyo are proof of the airline's dedication to delivering uninterrupted, customer‑oriented service within downtown Tokyo and Japan's principal international hubs. From its free-standing Tokyo city office—where travelers can book complicated itineraries—to its extensive airport activities at Narita and Haneda, Air Canada provides the complete range of facilities to suit the demands of business travelers, tourists, and everyone in between.

Air Canada's downtown Tokyo city office is strategically located near the center of the city's business district and is manned by multilingual customer agents who communicate in Japanese, English, and French. Company travel managers and individual travellers may make new bookings, change existing bookings, or ask for complex multi‑leg tickets that combine Air Canada flights with alliance airline segments in Asia, North America, or Europe here. The city office's experts walk travelers through rules of fare, fee changes, and refund credits, clearly explaining ticket conditions. Aeroplan award members can commission the city office to exchange miles for trips, alter cabin level, or straighten out account discrepancies, and be awarded status matching or top-level awards for joining up with other airlines.

Group travel is another specialty served by the Tokyo office. Whether it's a pleasure group tour, business tour group, or school tour group, Air Canada staff offers customized quotes with adjustable deposit schedules, seat assignments for groups, and special meal requests. Wedding parties, sporting teams, and cultural mission teams have used Air Canada's city experts to reserve dozens, and even scores, of seats, often using departures from Tokyo together with charter or cargo accompaniment of gear arriving with them or commodious baggage allowances.

The Tokyo office is also a center of post-booking activity. Passengers with unplanned schedule disruption—presumably weather delay or connection flight delay—may call at the downtown office to rebook flights, obtain emergency housing, or arrange return-home travel on short notice in accordance with the airline's arrangements for altering its schedule. Refunds or travel credits are given according to fare rules, and personnel escort passengers to other rerouting options through other transpacific gateways like Vancouver, Calgary, or Montréal when Tokyo-Ottawa or Tokyo-Winnipeg direct service is temporarily suspended.

At departure coming on, passengers board one of Tokyo's two major international gateways. Air Canada conducts Narita flights from Terminal 1 satellite concourse, where Air Canada has assigned check-in counters as well as self-service kiosks. Customers can have personnel available early morning to late evening to check passports, stamp visas or Japan Rail passes, and provide boarding passes. Passengers with only carry-on bags can skip the counter altogether, checking in between 24 hours and boarding time via the mobile app and then going straight to the special bag-drop kiosks if they have printed tags online. Business and Aeroplan Elite 35K, 50K, or 75K members have priority check-in lines and can check extra bags for free.

Narita immigration provides Japanese, U.S., Canadian, and European passport holders with automated e‑Gate kiosks with considerably less waiting time; Air Canada Tokyo Office in Japan passengers traveling in premium classes have Fast Track immigration and boarding‑gate security lanes. Airside, travelers are able to find the Maple Leaf Lounge at Gate 62, a haven of peacefulness in the vast concourse. The living room-like environment is a blend of Japanese understatement and Canadian generosity: soft wood tones, paper-screen dividers, and shared tables.